fulfillment, refund and return terms

My work is made to order, please allow 10 to 15 days for production. Any order not shipped after 20 days can be refunded 100% upon request. Cancellation before 20 days will be subject to a reduction due to market loss. If your order has already shipped, it cannot be cancelled.

Returns are accepted or rejected at our discretion. Buyer pays return shipping, and the shipping and handling charges on your order will not be refunded. Your refund may be subject to a reduction due to market loss.

Please allow up to 72 hours for refunds to be processed.