FAQ

At this moment we do not have steady daily hours. You can contact us by phone at (413)429-7153 anytime, all messages will be responded too. If you prefer to communicate via email, please complete the contact form on our website. Click “Contact Us” and fill in the information requested.

We accept PayPal and credit/debit cards for both U.S. and international orders. There is no additional charge for you to use your debit or credit card.

Add desired items to your shopping cart and click checkout. Fill in your billing and shipping details, select your shipping option, then choose “PayPal.” There is a symbol next to PayPal indicating that you can pay with Visa, Mastercard, American Express, or Discover. Then click “Place Order.”

Otherwise, shipping is calculated automatically by the United States Postal Service. Simply fill in the billing details, if shipping to a different address (check) fill out “Ship to a different address?”. The cart will automatically calculate shipping cost options. Simply select your preferred option and continue to payment.

In most cases, items are made to order and will ship out within 10 -15 business days.

The time it takes for your order to arrive depends on the shipping option you choose.

  • First Class mail will take 2-5 business days from date of shipment to arrive to you.
  • Priority mail shipping takes 2-3 business days.

If you need your items by a specific date, please allow ample time for shipping, as we cannot make any guarantees on behalf of the United States Postal Service that your order will arrive on a specific date.

Please contact your local post office to inquire about this. Most likely your package was not scanned at its latest destination and will arrive soon.

Please contact your local post office. They may be holding the package if no one was available to sign for it, or if customs fees are due.

With/in regard to customs fees or import taxes for any shipment outside the U.S.A. We recommend contacting your local post office or customs office for assistance.

You will need to create a new account. You can use the same username and password that you used on the old site, if you wish.

Cancellation Policy: If you would like to cancel your order, please call us at (413)429-7154 or email us at shipped@poursilver. Your refund may be subject to a reduction due to market loss. If your order has already shipped, it cannot be cancelled.

Return Policy: We may accept or reject returns at our discretion. Please call us at (413)429-7154 or email us at shipped@poursilver if you have any questions. Buyer pays return shipping, and the shipping and handling charges on your order will not be refunded. Your refund may be subject to a reduction due to market loss.